I. Notice of Cancellation:
You may CANCEL this transaction, without penalty or obligation within 3 business days (5 days for Alaska) from the date of purchase. The DATE OF PURCHASE and assumable the agreement to these terms is the date of the CREDIT CARD TRANSACTION. If you cancel, any property or trade in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the Seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled plus the required return of any merchandise sent.
A. If the merchandise is already SHIPPED or DELIVERED the Receiver MUST put "return to sender” on the unopened shipment. If opened the receiver is responsible for charges to send the merchandise back for credit. The 10 business days then starts once the merchandise is received to get the refund minus actual shipping fees (money spent).
B. Otherwise if local, and cancel the sale you may, if you wish, comply with the instructions of seller regarding the returns of the shipment of the good. The condition must be in substantially the same condition as sent. If you fail to return the goods within the time frame and/ or significantly in less than the same condition sent, no refund will be issued.
II. If the items are Delivered, and the cancellation is made in writing to firstname.lastname@example.org. Any and all eligible refunds will occur within the following 10 Business days of receiving the merchandise back regardless of how it was received.
III. Send email to email@example.com with the: “Your name”- Cancel my Purchase, in the subject line. In the body: either a picture or description of the item, and what the issue is. Once sent you will be responsible to get the item back ie. "Return to Sender"
IV. We maintain that we will do is fair to both the customer and “Lotus and Lanier”.
2. Warranty, Exchanges and Refunds:
A. You may choose to exchange an item or receive a refund within the 30 days of receiving the item. The following is as acceptable returns: Manufacture defects (warranty), cancel order (as stated section 1.), and refund. All are subject to the same treatment as in section 1.
I.It is the customers’ responsibility to advise us by calling or emailing us if the items are not received by the 7th Business day. Call 702 3278726 or email (listed above).
B. Exclusions: Items worn are NOT eligible for returns. Items with damage not already agreed to with “Lotus and Lanier” will not be eligible for credit/ refund. Make sure to check the items thoroughly upon receipt. Contact Us first.
C. Manufacturer defects: non-functional clasp or open jump ring. Abnormal discolorations (beyond normal variations in natural stone colors or tarnish from wear over time). Epoxy (adhesive glass or crystals are loose) We may at our discretion pay for the return of the items.
3. All other warranties and guarantees are expressly disclaimed.
4. We reserve all rights to change the terms and conditions as we see fit, with or without notification.
5. Limit of liability is to the amount of the Original purchase.
6. All material is of mixed metals, epoxy and cubic zirconia.
7. You agree to the above regardless whether or not you read the terms and condition by giving us the credit card information or paying in cash.
A.We reserve the right nullify a coupon or transaction at any time and any reason. If found to be fraudulently used and we will act in accordance with the law.
VI. Orders and shipping:
A. Only 1 promo code can be used per transaction.
B. If there is a discrepancy we will make it right, reasonable manner.
C. Receiving date is either: directly = starts the same day the payment was made; Shipped = no later than 2 Business days, depending on the location.
If you purchased thru a shopping channel (any place outside of this site): please make the selection of charms, follow the instructions in the email/messages (Yes I tested it) or after 2 business days if we have not heard back from you we will make the selection for you. If you need more time let us know, ie. want to see what it looks like, etc.
VIII. This is the Master Terms and Condition and over- rides any other due being a sub sales channel.